Business Activities - Business, Customer Service and Marketing Tips

Archive – business activity tips

Observe Other Business Industries

It’s very difficult looking at your business objectively when you spend most of your time on operational activities.

It’s therefore very easy to have your business have the look and feel of all other businesses in the same industry as you, and this may not give you the advantage you need over your competitors.

You can get that advantage by looking at what other businesses outside your own industry are doing well. Adapt those good ideas and activities to your business, even if they are not normal for your industry.

Know Your Business Products

Nothing is more frustrating to a customer than not being able to get answers to their questions about a product.

Ensure you keep you and your staff up to date with the products you sell.

Answering questions that your customers ask about your products and being ‘helpful’ forms a major part of your customer service because you are addressing their needs.

If you meet a customer’s needs they are more likely to stay with your business or by more products.

Look Professional with Your Business – Wear a Uniform

Send the right message of professionalism to your customers and have your staff wear a uniform.

Uniforms need to:

- Look smart

- Be practical to your business

- Be clean

- Have the name of your business printed on the shirt

The better presented your staff are the more professional and organised your business will look.

Don’t Honk the Horn of Criticism – Offer Good Customer Service

A young woman was driving to work. She stopped at a red light and her car stalled.

The light turned green but she was unable to start her car. The truck behind her started honking the horn.

The light turned red and green, and the truck driver continued to honk the horn.

The young woman was frustrated and could not start her car so she got out of her car and walked back to the truck and politely said to the truck driver; "If you start my car for me, I would be happy to continue honking your horn for you."

This is what happens with criticism.

If we continue to honk the horn of criticism, it rarely changes the situation or the people involved. Be proactive, be helpful and offer the best possible service you can.

You can access further information to help you run your business through my websites:

www.personal-customer-service-tips.com

www.success-in-business-tips.com

www.effective-marketing-advice.com