Business Activities - Business, Customer Service and Marketing Tips

Genuine Interest in the Customer

Why is it that 20 people can attend the same training session to learn customer service skills, and each person still provides a different level of service?

Why is it that organisations can spend substantial amounts of money training staff, and when you call that organisation you feel you have been subjected to scripting and unnatural conversation, with little confidence you received the information you were after, or that your request will be actioned?

The reason is that people talk to people, not organisations. People represent the organisation. The organisation can provide tools like training and scripting, however no amount of customer service training and scripting will substitute a person’s genuine interest in the customer, and the desire to help them.

If you have a genuine interest in the customer, conversation will flow naturally. The customer will feel comfortable talking with you and confident you have answered their enquiry or actioned their request.

If you have the desire to help them, you will instinctively listen to what customers say and pick up on important words that help you identify what their needs are.

You will then be able to provide information to the customer in a logical manner and order, based on the importance to the customer.

After your interaction with the customer, you will be able check the customer understands the information you provided, and that will give the customer the confidence that their enquiry was dealt with to their satisfaction.

A Guide for Providing Exceptional Customer Service

- On a Personal Level

Want a simple 13 page step-by-step GUIDE that gives you advice and tips on how to provide Exceptional Customer Service – On a Personal Level?

...... a GUIDE that you can keep on your desk and follow with every customer interaction?

...... a GUIDE you can also follow when Handling Customer Complaints?

This guide provides step-by-step bullet point type instructions in the order from the moment you start your conversation with a customer, to the end of your conversation.

You can follow this yourself, or use it to train your staff, or assess their customer service skills with every customer transaction.

- No more trying to find relevant bits of information in a book

- No more watching lengthy videos or dvds

- No more paying large amounts of money for training

Whether you are a sole trader, small to medium size company, or a large company, this easy to follow step-by-step guide is for you.

Don’t pay large amounts of money to companies who offer Customer Service Training, until you try this first. It may save you lots of money!

A Guide to Exceptional Customer Service – On a Personal Level explains the need for you to have a genuine interest in the customer, and how to achieve this.

INCLUDED

........with A Guide to Exceptional Customer Service – On a Personal Level;

is a guide for Handling Customer Complaints, all on a simple to follow checklist for you and your staff to use.

To order a PDF copy of A Guide for Providing Exceptional Customer Service – On a Personal Level